Frequently Asked Questions

To view orders, sign in to TheGiftCardShop.com with your user ID and password, and view past orders under My Account. You can also go to Track Order and use your Email Address and Order Number.

Yes, The Gift Card Shop sells physical plastic Gift Cards. Please select ‘mail’ as a delivery type on your choice of card and follow steps to purchase. Please see Cardholder Agreement for details.

Yes, The Gift Card Shop sells Gift Cards for email delivery. Please select ‘email’ as a delivery type on your choice of card and follow steps to purchase. Once you have purchased, your email Gift Card can be accessed through the corresponding Retailer Virtual Account. Please see Cardholder Agreement for details.

The expiration date of the card plastic is printed on your card for your reference. Funds do not expire.

Most Brand Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Brand Gift Card product page for details.

You cannot purchase Visa, American Express and Mastercard plastic Gift Cards in the same order. Please create separate orders for differing types of physical cards.

You cannot purchase a plastic Visa, American Express or Mastercard Gift Card in the same order with a brand plastic Gift Card. Please create separate orders for differing types of physical cards.

You can purchase Gift Cards using Visa, Mastercard, American Express, or Discover credit/debit cards. You can also purchase Gift Cards online with PayPal or Apple Pay (on supported devices) at checkout. Additionally, you can use your The Gift Card Shop Gift Card. Regardless of payment method, the billing address must be in the United States.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling one of the numbers listed below. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

For Visa® Gift Cards call 833-847-2032

For Mastercard® Gift Cards call 833-623-4266

For American Express® Gift Cards call 888-846-4308

For Vanilla Visa® Gift Cards call 833-322-6760

For ZillionsGift Cards call 888-966-5639

For ChooseYourCard Gift Cards call 833-414-9427

If your card was not listed above, please contact the retailer directly.

American Express, Visa, and Mastercard Gift Cards will have account numbers.

For American Express, Visa, Mastercard and The Gift Card Shop Gift Cards, your 16-digital Card number and other important details are located on the back of the card.

For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the account number and other card details.

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

Please note: not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad.

Visa, American Express, and Mastercard eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

For Brand Gift Cards, present the gift card at the time of purchase.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
3. In the Payment Method section, enter the card information as you would a credit or debit card.
4. In the Billing Address section, please fill in your name and address.

American Express, Visa and Mastercard Gift Cards and eGift Cards purchased on TheGiftCardShop.com can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

In most cases, Brand Gift Cards purchased on The Gift Card Shop website are ready for use immediately.

For Visa Gift Cards, you must activate your Gift Card at balance.thegiftcardshop.com or by calling the toll-free number listed on the back of your Card (1-833-847-2032). You will need to provide your Card number, valid thru date and the security code located on the back of your Card.

For Vanilla Visa Gift Cards, you must activate your Gift Card at balance.VanillaGift.com or by calling the toll-free number listed on the back of your Card (1-833-322-6760). You will need to provide your Card number, valid thru date and the security code located on the back of your Card.

For Mastercard Gift Cards, you must activate your Gift Card at balance.MastercardGiftCard.com or by calling the toll-free number listed on the back of your Card (1-833-623-4266). You will need to provide your card number, valid thru date and the security code located on the back of your Card.

For American Express Gift Cards, you can activate your Gift Card at balance.AMEXGiftCard.com or by calling the toll-free number listed on the back of your Card (1-888-846-4308). You will need to provide your card number, valid thru date and the security code located on the front of your Card.

For all gift cards, we recommend that you sign your name on the back of the Gift Card and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, Security Code, and Customer Service phone number.

Most Brand Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.

American Express, Visa and MasterCard Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.

American Express Gift Card

You can use your American Express Gift Card virtually anywhere American Express Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

Visa Gift Card

You can use your Visa Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

Mastercard Gift Card

You can use your Mastercard eGift Card virtually anywhere Mastercard Cards are accepted within the United States and District of Columbia, except the eGift Card may not be used for recurring billing or at ATMs.

The Gift Card Shop Gift Card

The Gift Card Shop Gift Card is only redeemable at TheGiftCardShop.com. Card is not reloadable and not redeemable for cash except as required by law.

When paying at the pump, some merchants can authorize and hold up to $175 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

No, we cannot transfer your funds onto a physical gift card.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check your balance, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the available balance on the Gift Card.

To check the balance of The Gift Card Shop gift card, visit balance.TheGiftCardShop.com. Sign into your account using your card information.

The only Gift Card accepted as a payment method is The Gift Card Shop Gift Card.

Physical Gift Cards can be delivered to one address, which can be different from the billing address.

We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.

Delivery time for physical gift cards depends on card type and shipping method selected. For Brand Cards, you can opt for Rush (2-3 business days), Expedited (3-4 business days) or Standard Trackable (3-10 business days). For Visa, Mastercard and American Express you can opt for Rush (2-3 business days), Expedited (3-4 business days) or Standard (5-6 business days).

Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

We will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters or strikes. Because we do not control these shipments, we cannot guarantee delivery and refunds will not be issued for delivery delays.

If the recipient did not receive the eGift Card email, you can resend the email by going to The Gift Card Shop website. Click Track Order and either log in or enter your email address used to order. Click My Orders under My Account. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled Your Order Is On Its Way.

In the interest of processing your order as quickly as possible, once your order has been submitted there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

Please call Customer Service at 1-833-942-7467 to get details about your canceled order.

You may be able to get a refund on your purchase of American Express, Visa, and Mastercard gift cards. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-942-7467 to find out how you can get a refund on your purchase.

Once a Brand Gift Card has been purchased, it is non-refundable.

Most Brand Gift Cards do not have fees; however, there is a purchase fee for American Express, Visa and Mastercard Gift Cards.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.

Some Gift Card retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Gift Card retailer for assistance if your funds are not available within twenty-four (24) hours.

If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.

If you have questions about purchasing Gift Cards online, contact Customer Care at 1-833-942-7467 or at

The Gift Card Shop Customer Care
PO Box 826
Fortson, GA 31808